Birthday Party FAQs
CAN I BRING IN A CAKE OR CUPCAKES?
Absolutely! A cake/ cupcakes is the only outside food or beverage allowed. We recommend you bring your own candles but we will provide the paper goods & cake knife.
CAN I DECORATE?
Decorations are allowed but we ask that there's no confetti, glitter, silly string or piñatas. Use of nails, tacks, staples, carpet tape, masking tape, etc. is strictly prohibited. All decorations must have the expressed written approval of PiNZ prior to the event.
WHAT NEEDS TO BE DONE IF I NEED TO CANCEL MY EVENT?
A non-refundable deposit or lane payment is required to book your birthday party or event. If you need to look into moving your event date or time please call your event coordinator listed on your email confirmation & they will work with you on alternative availability.
HOW MANY GUESTS ARE REQUIRED TO BOOK A CHILD'S BIRTHDAY PARTY?
All of our children's birthday party packages are a minimum of 10 guests which includes the birthday child.
HOW LONG DO BIRTHDAY PARTIES TYPICALLY LAST?
We estimate your party lasting two to two and half hours based on standard packages, however your event coordinator will review your estimated timeline based on the details and specifications discussed at the time of booking.
WHAT DO I NEED TO DO TO BOOK A BIRTHDAY PARTY PACKAGE?
You can start by filling out (our online contact/event form) or you can call one of our event coordinators at your desired location. Please note that filling out our online form is not the same as reserving your package. To secure your party for your desired date and time a $100 non-refundable deposit is required. We do accept credit card or cash as payment. Your party is confirmed once the non-refundable deposit is provided and you receive your email confirmation. Don't forget to invite your guests!
HOW DO I MAKE CHANGES TO MY BIRTHDAY PARTY AFTER IT IS CONFIRMED?
To make changes to your birthday party after it is confirmed please call your event coordinator listed on your email confirmation. They will be happy to assist you!
WHAT IF SOME OF MY GUESTS DON'T SHOW UP? DO I STILL PAY FOR THEM?
If there is a no show or two, we encourage a sibling, cousin, mom or dad to join in on the fun as you will be given game cards, food etc. based on the number provided. However, we try to be as flexible as possible on the day of but we do reserve the right to charge for the full quantity for which you reserved & for which we prepared and reserved space for.
WHAT IF EXTRA GUESTS SHOW UP?
At the time of booking we ask for an estimated guest count. This is important in order for us to reserve the appropriate space, quantity of food, staffing, additional attractions (if applicable), etc. We encourage you not to underestimate the initial count by more than 3 or 4 guests as the final count can only be increased as space allows. You will be charged according to the final guest count that you give us. If you have one or two extra guests show up at your party we will do the best we can to accommodate them but at this point there is no guarantee.
WHAT ABOUT ADULTS?
Your designated area is based on the number of kids/participants in the package. Adults & family are welcome, however please keep in mind that the party is reserved for the kids only which means there is limited space for the adults to stand. Adults are more than welcome to branch off from the party & e njoy PiNZ for themselves.