Birthday Party FAQs
DOES PiNZ PROVIDE CAKE/CUPCAKES AND DECORATIONS?
PiNZ allows, but does not provide: cake or cupcakes, balloons or tablecloths. No other outside food or beverages are allowed. PiNZ does not allow any décor to be hung on the walls by nails, tape, tacks or similar products. Table-top confetti, glitter, silly string and pinatas are prohibited. A $250 fee will be charged to the payment on file for any use of prohibited products or any damages accrued during your event.
WHEN DO I PAY? WHEN DO I NEED TO PROVIDE A FINAL HEADCOUNT?
A $100 nonrefundable deposit is due at the time of booking to secure your event date and time slot. Final count is due 2 days prior to your party date. Day of your party, you will be charged based on your final count you provided or number of participants day of, whichever is greater. Final payment is not due until the day and time of your scheduled event.
WHAT IF I NEED TO RESCHEDULE OR CANCEL? IS MY DEPOSIT REFUNDABLE?
Deposits will be refunded in the form of a PiNZ gift card or kept on file for a future booking. Deposits are non-refundable within 5 business days of your scheduled event. Any deposit/payment taken for pre-ordered food and/or beverages will not be available for refunds or a credit towards a future booking.
HOW MANY GUESTS CAN I INVITE? ARE ADULTS INCLUDED IN THE PACKAGE?
All of our kids birthday packages are priced for up to 10 guests. Extra guests can be added on for an additional cost (please check with your event coordinator for date availability). If you are expecting adults, you are not required to include them in the package unless they are participating. Please note that our locations have limited additional seating on the lane areas, but some standing room may be available.
HOW LONG DO YOUR BIRTHDAY PARTIES LAST?
We estimate your party lasting 2 – 2.5 hours based on standard packages, however your event coordinator will review your estimated timeline based on the details and specifications discussed at the time of booking.
DOES PiNZ PROVIDE INVITATIONS OR GOODY BAGS?
At this time, PiNZ does not provide paper invitations, virtual invitations or goody bags. You are more than welcome to bring in your own goody bags.
DOES PiNZ PROVIDE A PRIVATE PARTY ROOM?
Only our Milford, MA and Kingston, MA locations have private party rooms available for add-ons. Please ask your event coordinator for availability and pricing.
WHEN AND WHERE IS THE FOOD SERVED?
Food provided by PiNZ is served 15-20 minutes after your party starts either in our dining room (Game On Package) or on the bowling lanes (Big Blast or Royal Treatment). If you are providing a cake, we also suggest serving either in the dining room or on the lanes prior to the kids heading into the arcade.